Store Policy

Welcome to Luna. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our site or placing an order, you agree to the following:

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1.About Us

Luna is a luxury loungewear brand specialising in silk garments. Our website (the “Site”) is operated from the United Kingdom. All references to “we”, “us” and “our” refer to Luna.

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Orders & Payments

• Orders are accepted subject to availability.

• Prices are displayed in GBP and inclusive of VAT where applicable.

• Payments must be made in full at the time of purchase. We accept major credit and debit cards, as well as other secure payment methods offered at checkout.

• Pre-orders: Items marked as “pre-order” are made to order. Estimated dispatch times will be communicated, but may vary.

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Shipping & Delivery

• We offer domestic and international delivery. Shipping costs and timescales are displayed at checkout.

• While we aim to meet stated delivery times, unforeseen delays may occur. We are not liable for delays outside our control.

• Risk of loss passes to you upon delivery.

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Returns & Exchanges

• We accept returns and exchanges within 14 days of delivery, provided items are unworn, unused, and in original packaging with tags attached.

• Personalised or monogrammed items cannot be returned.

• Refunds are processed via the original payment method. Shipping costs are non-refundable.

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Product Descriptions & Availability

• We take great care to ensure all descriptions, images, and details are accurate. However, slight variations may occur due to the natural qualities of silk and individual device displays.

• We reserve the right to withdraw or amend products without prior notice.

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Intellectual Property

• All content on this Site, including images, designs, text, and logos, are the intellectual property of Luna and protected by copyright and trademark law.

• You may not copy, reproduce, or use our content without written permission.

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Limitation of Liability

• To the fullest extent permitted by law, Luna shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or this Site.

• Nothing in these Terms excludes or limits our liability for fraud, misrepresentation, or personal injury caused by negligence.

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Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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Contact Us

For any questions, please contact us at:
luna.lounge@outlook.com